OUR TERMS AND CONDITIONS

These are the terms and conditions laid out by Dusk Tourism, in accordance with the laws of the country, the United Arab Emirates. The purpose of this document is to provide its users:
Assurance in the use of the website for its main purpose.
Terms in which the users have to accept to be able to access and fully utilize its features without any issues.

The terms “we”, “us”, “our” and “Dusk Tourism” refers to Dusk Tourism LLC, which is a limited liability company mainly situated in Dubai, United Arab Emirates. The term “you” refers to the customers and visitors purchasing the services that are presented in the website, or through the travel agents associated with our company.

Any changes done to the document will only be accepted if it is provided written by a travel agent from our company in which the document is signed and stamped by one of the governing entities of the company.

By accessing this website, you agree to the terms and conditions that are applied whether to the website, the services or the company itself.

However, if the terms and conditions are violated, we reserve the right to deny access to anyone to the website, as well as to the services that  Dusk Tourism is providing.

USE OF THE WEBSITE

In order to use the website, you must fulfill these conditions:
  • You must be 18 years old and above - You must have legal authority in order to make a binding legal obligation.
  • You must use this website in accordance with the terms that have been laid down by the company.
  • Valid transactions for yourself or for another person who is 18 years old and for anyone you are legally authorized to act will only be accepted.
  • Any information provided by this website is updated, complete and accurate.
  • You must be a resident of the UAE.

PRODUCTS AND SERVICES

a) Availability and Pricing
  • The transaction is only fulfilled when Dusk Tourism has reviewed your submission and has applied the visa application to the UAE Immigration. In the event that you didn’t receive your visa or any other services that you have applied, Dusk Tourism will not carry any responsibility from it. Any requirements needed by the UAE government must be fulfilled.
      Dusk Tourism will not be responsible if:
  • You are not eligible for the service requested
  • The information that you provided is incomplete or the documents provided are insufficient.
  • There are any errors done by the UAE Immigration.
  • Before applying for a visa through us, you have to make sure that you didn’t submit another visa application from another agency. Otherwise, your application will be rejected by the UAE Immigration.
  • Dusk Tourism does not issue freelance visas and is not related to any governing body UAE Government.
  • The price stated on the website is the fixed and current price for each of the products and services that Dusk Tourism is offering. All customers will be notified if there are changes that have been made
b) Payment Policy
  • Generally, we accept payment by cash paid in our branches in Bur Dubai and Al Ghubaiba. We also accept bank deposits through Abu Dhabi Commercial Bank and Commercial Bank of Dubai.
  • Our online facilities accept Visa and MasterCard credit and debit cards in UAE Dirhams only (AED). Your identification should match the information indicated in the credit card. By using our online facility, you also agree to provide proof that you own the credit/debit card.
  • All products and services must be paid first before being delivered.
  • Violation of our payment policy will result in the cancellation of your purchase and reservations, as well as being denied in accessing the website or purchasing any of our services. Money that is credited from your account will be nonrefundable.
  • On the event that the visa is not approved by the UAE Immigration, you must pay for another application of the UAE visa.
  • On the event that you missed a booked flight or bus transportation, you must pay for another booking.
c) Delivery Policy
  • A printable electronic ticket will be sent to your email after successfully purchasing any products and services that Dusk Tourism will provide. The ticket and any changes made it to it can also be delivered through your mobile number, depending on the availability of the service.
  • You may not download this printable ticket from the website. However, you should make sure that you receive a copy of it on your email.
  • If you do not receive your ticket for some kind of reason; e.g. unavailable email, Dusk Tourism will not be held liable against you.
d) Cancellation Policy
  • For visa application, once it is submitted to the UAE Immigration for approval and whether they are still being processed or approved, it cannot be canceled.
  • Any services and products availed from Dusk Tourism is non-refundable.
e) Airline Flight Tickets
  • By booking your flight tickets with us, you also agree to the terms and conditions set by the airline that you’ve booked your flight with.
  • You also agree and acknowledge that the tickets does not include any amenities. Baggage allowances, baggage fees, beverages, meals or any airport fees, unless stated.
f) Hotel Reservations
  • The hotel vouchers that are availed from Dusk Tourism does not include additional expenses for facilities and services. The hotel vouchers’ information only includes the services and facilities that is included from the purchased booking which can be charged directly from the hotel.
  • You also acknowledge that the rooms provided by the hotels for Dusk Tourism are pre-negotiated in order to ease the process of booking a reservation for you and for anyone you are going to book for.
  • The rates you see on the website includes the pre-negotiated rate for the rooms reserved on your behalf as well as the facilitation fee which goes to Dusk Tourism for compensation. 
  • You authorize Dusk Tourism for facilitating the hotel reservation in your behalf once you have made your reservation request.

CONTENT

a) Links
  • The links provided on our website are third party sites, and any information within that site is not a property of Dusk Tourism, unless indicated. We won’t be held liable against the information that is within them.
  • We have no control over the information before delivered by these links directing to third party sites.
b) Copyright
  • All of the contents of this website are owned by Dusk Tourism LLC. We reserve the right to the contents we are making and will not be responsible for the content by other entities that is found in our website.
  • If there are any case of infringement, please notify us by e-mailing at info@dusktours.ae

OTHERS

a) Timelines
  • Our office is open from Saturday to Thursday from 09:00 to 20:00, except on public holidays and holidays that are declared for private sector establishments.
  • The processing time of a new UAE Visa takes about 24 - 72 working hours. This applies to the UAE Immigration. Dusk Tourism is not responsible for any delays made in the immigration.
b) Governing Law
  • Dusk Tourism is governed by the UAE Law. All of the terms and conditions laid out by the company adheres to the law of the country.
c) Passport and Visa
  • Any information regarding your passport and visa must be consulted to your relevant and corresponding Embassy or Consulate.
  • Dusk Tourism will not be held liable if the passenger is hold off from the immigration.
      Refusal of entering the country or boarding the flight will only be achieved if the passenger is:
  • Possession of incorrect passport.
  • Not carrying of visa and other travel documents.